PRIVACY POLICY
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Effective Date: January 1, 2026
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Tuli Pest Control Services LLC ("we," "us," or "our") is committed to protecting the privacy and security of our customers' personal information. This Privacy Policy describes how we collect, use, and protect the data you provide to us through our website, service agreements, and SMS communications.
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1. Information We Collect
We collect information that identifies you or relates to an identifiable individual ("Personal Information"). This includes:
Contact Information: Name, service address, billing address, phone number, and email address.
Service History: Records of inspections, treatments, and service agreements (such as termite contracts).
Payment Information: Credit card or bank details provided for service payments (processed securely through our third-party payment processor).
Communication Data: Records of your interactions with us via website contact forms, email, or SMS messaging.
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2. How We Use Your Information
We use the information we collect for the following business purposes:
Service Delivery: To perform inspections, pest control treatments, and fulfill the terms of your service agreement.
Account Management: To process payments, manage renewals, and maintain accurate service records.
Communication: To send appointment reminders, payment reminders and service reports.
SMS Messaging: To send transactional updates and responses to your inquiries (only with your prior consent).
3. Third-Party Sharing and Disclosure
Tuli Pest Control Services LLC maintains a strict "No-Sell" policy. We do not sell, rent, or lease your personal information to third parties.
Service Providers: We share information with trusted third-party vendors solely for essential business operations, such as secure payment processing and data storage. These providers are authorized to use your info only as necessary to provide these services to us.
SMS Privacy Compliance: Mobile information and text messaging originator opt-in data and consent will not be shared with any third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Legal Obligations: We may disclose information if required by law or in response to a valid request by a government agency (e.g., state Department of Agriculture inspections).
4. Your Rights and Choices
SMS Opt-Out: You can opt-out of receiving SMS messages at any time by replying STOP to any message. For assistance, reply HELP.
Access and Correction: You may request to review, update, or correct the Personal Information we hold about you by contacting us at the email below.
Electronic Records: By providing your email, you agree to receive required pesticide application records and other notifications electronically.
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5. Data Security
We implement reasonable administrative, technical, and physical security measures (such as encryption and restricted access controls) to protect your personal information from unauthorized access or disclosure.
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6. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The "Effective Date" at the top will indicate when the latest changes were made.
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TULI PEST CONTROL SERVICES LLC TEXT MESSAGE SERVICE PRIVACY POLICY
We respect your privacy. We only use information you provide through this service to transmit your mobile messages and respond to you. This includes, but isn't limited to, sharing information with platform providers, phone companies, and other vendors who assist us in the delivery of mobile messages. Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. Nonetheless, we reserve the right always to disclose any information as necessary to satisfy any law, regulation or governmental request, to avoid liability, or to protect our rights or property. This Text Message Service Privacy Policy applies to your use of the Text Message Service and isn't intended to modify our general Privacy Policy, incorporated by reference above, which may govern the relationship between you and us in other contexts.
COSTS OF TEXT MESSAGES
We do not charge you for the messages you send and receive via this text message service. But message and data rates may apply, so depending on your plan with your wireless or other applicable provider, you may be charged by your carrier or other applicable provider.
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FREQUENCY OF TEXT MESSAGES
This Text Messaging Service is for conversational person-to-person communication between you and our employees. We may send you an initial message providing details about the service. After that, the number of text messages you receive will vary depending on how you use our services and whether you take steps to generate more text messages from us (such as by sending a HELP request).
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OPTING OUT OF TEXT MESSAGES
If you no longer want to receive text messages, you may reply to any text message with STOP, QUIT, END, REVOKE, OPT OUT, CANCEL, or UNSUBSCRIBE. As a person-to-person communication service, opt-out requests are specific to each conversation between you and one of our employees and their associated phone number. After unsubscribing, we may send you confirmation of your opt-out via text message. Direct contact information is at the bottom of this page.
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MANDATORY DISPUTE RESOLUTION: BINDING ARBITRATION AND CLASS ACTION WAIVER
PLEASE READ THIS SECTION CAREFULLY. IT MAY SIGNIFICANTLY AFFECT YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.
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1. BINDING ARBITRATION
You and TuliPest Control Services agree that any and all controversies, disputes, or claims arising out of or relating to these SMS Terms or the Text Message Service shall be resolved through final and binding arbitration, rather than in court. The Federal Arbitration Act and federal arbitration law apply to this agreement. There is no judge or jury in arbitration, and court review of an arbitration award is limited.
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2. ARBITRATION PROCEDURES
The arbitration will be conducted by the American Arbitration Association (AAA) under its rules, including the AAA's Consumer Arbitration Rules. The AAA's rules are available at www.adr.org. Payment of all filing, administration, and arbitrator fees will be governed by the AAA's rules.
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3. CLASS ACTION WAIVER
YOU AND TULI PEST CONTROL SERVICES LLC AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Further, unless both you and Tuli Pest Control Services LLC agree otherwise, the arbitrator may not consolidate more than one person’s claims, and may not otherwise preside over any form of a representative or class proceeding.
4. SEVERABILITY: If any provision of this Mandatory Dispute Resolution section is found to be unenforceable, that specific provision shall be severed, and the remainder of the arbitration provisions shall be given full force and effect.
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5. CONTACT US
For any questions or concerns regarding your privacy, this policy, or to opt out, please contact us:
TuliPest Control Services
Email: info.services@tulipest.com
Mailing Address: PO Box 1682, Montgomery, AL 36102
Phone: 334-325-2171